Thank you for choosing Good Fetch & Co.
Every harness we make is personalized just for your dog. It isn’t pulled off a shelf. Each one is made to order with your pup’s name, then carefully checked, packed, and sent to you. That extra care takes a little extra time, and we think your best friend is worth it.
Delivery time
Estimated delivery: 14–22 days from the day you place your order.
That covers everything from start to finish:
- Making your order: we personalize your harness with your dog’s name and check it for quality before it leaves us.
- Shipping: once your harness is ready, we send it with trusted carriers and full tracking, right to your door.
Delivery times are estimates. Weekends, public holidays, and peak seasons can add a few days.
Thank you for your patience 🐾
We know waiting isn’t easy, especially when you can’t wait to see your dog’s name on their new harness. We truly appreciate your patience.
We could make things faster by cutting corners, but that’s not who we are. We take the time to get every name right, every stitch secure, and every strap ready for comfortable walks. We would rather your order arrive a little later and be right than arrive fast and disappoint you or your dog.
Thank you for trusting us with something made just for them. We promise it’s worth the wait.
Order tracking
Once your order ships, we’ll email you a tracking number so you can follow its journey all the way to your door. Tracking may take a few days to show updates after it’s first issued. This is normal for international shipments.
Please double-check your dog’s name
Because every harness is made just for you, please check the spelling of your dog’s name and the size before you complete your order. If you notice a mistake, contact us as soon as possible. Once production begins, we may not be able to make changes.
Possible delays
Sometimes things outside our control, like customs processing, weather, or carrier delays, can slow a package down. If that happens, we’ll do everything we can to keep you updated and help get your order to you.
Shipping address
Please make sure your shipping address is complete and correct. We aren’t able to take responsibility for packages sent to an incorrect address provided at checkout.
Questions? We’re here to help
If you have any questions about your order, just reach out at support@goodfetchco.com. We usually reply within [24–48 hours] and are always happy to help.
Thank you for being part of the Good Fetch & Co. family. Your support means the world to us, and to every pup we make for. 💛
Warm wishes,
The Good Fetch & Co. Team